Why?

I just asked a customer "Why did they let you pay too much for too long?" I have some theories: Too many customers to take care of, inattention, laziness, profit motive.... You know in insurance the profit motive really ought to encourage an agent to take the long view. We try to do that. And I never tire of reminding people that the only thing worse than paying too much for insurance is not having the right coverage. What's the right coverage in today's dangerous, sue-happy world -- as much as you can afford!